ADAT (English)

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TTTelecom[1] has developed a CTI-integration tool for the Open Source Asterisk PBX. ADAT ("Asterisk Dial & Announce Tool) enables users to monitor and control their extension. CRM-integration is also part of the software.

Contents

ADAT Features

Call notification

Incoming and outgoing calls are announced using a tray icon balloon. On incoming calls the calling party name and number is announced (as long as Asterisk provides this information).

CRM-integration

CRM Customer details can be shown when a call is announced by clicking on the balloon The CRM-integration url's can be defined seperately for inbound and outbound calls

File:configeventhandling.jpg

Manual PC Dialer

Using the ADAT dialer form, any number can be manually entered (or pasted) and dialed. ADAT will setup the calll for you by dialing your extension first. When you answer the outbound call will be setup.

BLF Panel

The ADA Busy Lamp Field (BLF) Panel allows you to monitor any extension on your Asterisk box. You can also use the panel as a speed dial system.

File:flashpanel.jpg

Outlook Integration

You can let ADAT search in your Outlook Contact for quick an easy access to contact details and call them directly.

File:adatmainformsuggest.jpg

Contacts Directory

You can also use your own (centralized) contacts directory by following the XML CID-List Specification.

Copy & Paste Dialer

Faster dialing with a simple copy & paste allows you to use any source of information (Windows program that allows select and copy). Just paste the number into ADAT and dial.

Click-To-Dial using callto: links

It is possible to let ADAT handle CallTo URL's, resulting in fast click-to-dial functionality. ADAT will automatically setup a call between your extension and the CallTo URL number you click on. The use if CallTo URL's on the public web is growing, but can easily be implemented in your own personal Intranet and/or CRM enviroment

Internet Explorer and Firefox context-menu dialer

ADAT includes an Internet Explorer plugin that can be used for context-menu dialing on any web page. Just select the number, right-click and choose "Dial using ADAT" to initiate a dial out. The Firefox plugin is available as a separate .XPI download.

Auto-answer

ADAT can be configured (available through .ini setting at the moment) to send a special SIP header which instructs SIP phones to auto-answer the call request. Your phone answers the ADAT call-request immediately (putting it on speakerphone) and then dials the requested desitination without touching the phone! The auto-answer feature has been tested with Grandstream phones. Other SIP phones may work also.

Other information

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